Lazada Philippines: No refunds made so far due to counterfeit items on LazMall
Source: news.source.rappler
Lazada Philippines has not issued any refunds for counterfeit items on LazMall due to a stringent screening and monitoring process. Vendors caught selling fake products face penalties or bans. The platform uses tools like a stringent screening of LazMall vendors and an Alibaba Group shared IP portal to maintain product authenticity. Despite a zero-tolerance policy for counterfeit products, Lazada cannot inspect every product listed. Lazada Philippines reported double-digit growth in 2024 and expects to sustain this in 2025, driven by high-value items and expanding product categories.
Key Points
Lazada Philippines has not issued refunds for counterfeit items on LazMall due to effective screening and monitoring.
Vendors selling counterfeit products on LazMall face penalties or bans.
LazMall vendors undergo a stringent screening process and are continuously monitored.
Lazada uses an IP portal shared by the Alibaba Group to protect brand rights.
Lazada Philippines reported double-digit growth in 2024, expecting to sustain this into 2025.
High-value items like phones, and categories like beauty, fashion, grocery, and mother and baby, are key growth drivers.
Lazada plans to expand offerings in health and outdoor/recreational products for 2025.
